Have you ever had a loan with RBS?
You could be due up to £7,500 in compensation.
Terms & Conditions
1. Our commitment to you
Your decision to use Asset Protection Management Ltd (of which PPI Facts is a trading style) to assist in the return of your money is extremely important to us. For this reason we will always strive to:
• provide the most professional, courteous and efficient service
• act in your best interests
• offer straight-forward and clear advice and communications
• obtain the best possible financial outcome on your behalf.
Upon receipt of your signed authority, we will:
• assess your case and let you know within 7 working days whether we believe money is owing to you. If so, we will rigorously pursue your case
• deal with all aspects of the case, including all correspondence and negotiations. If necessary, and to ensure a satisfactory outcome, we will also handle any referral to the Financial Ombudsman Service on your behalf
• keep you informed at all times of any developments with the case and inform you of any offer received together with our recommendation as to whether you should accept it
• pay you, upon the settlement of a case and our receipt of the repayment payment, the balance (after deduction of our fees) within 7 working days.
At no time will we ever:
• give you misleading advice. If we don’t believe that the case has a realistic chance of success, we will let you know immediately and you will reserve the right to cancel your agreement with us accordingly. We cannot guarantee to win every case we take on, but you can rest assured that we will try our very best
• make decisions on your behalf. If we receive an offer, we’ll let you know about it. If we think that we can achieve more on your behalf, we’ll also let you know
• charge you anything other than the fees described in this document. No fees will ever be payable if we don’t secure a repayment for you (unless you cancel the agreement prior to the receipt of either a repayment offer or a rejection – see ’5. Your cancellation rights’ below)
• expect you to appear in court if the case is not settled. We will pursue the case through the Financial Ombudsman Service on your behalf but we will not undertake legal proceedings
• encourage you to pursue a case if it is not in your best interests to do so, and we will advise you accordingly if we believe this to be the case.
Some things we would like you to be aware of from the start:
If the case is successful, your Payment Protection Insurance will be cancelled.
It is possible, if you have the time and energy, to try and recover a repayment yourself from your lender or, if they reject your request, through the Financial Ombudsman Service. What we can offer, however, is (a) the expertise necessary to ascertain the specific grounds for mis-selling, (b) the ability to ensure that any financial redress is at the appropriate level (including interest where applicable), (c) the experience to cut through any legal jargon, and (d) the perseverance to see a case through to the end without being fobbed off
We will keep you aware by post, email and SMS about offers, products and services which may be of interest to you. If you do not wish to receive these, please write to us at:
Asset Protection Management is 145-157 St John Street, London EC1V 4PW.
If you are in a Debt Management Plan or IVA, you should be aware that any repayment will usually be used to pay your creditors, but you will still be liable to pay us our fees.
2. Meanings of words used in this document
‘We’, ‘us’ and ‘our’ refer to Asset Protection Management Ltd, a limited liability company and third-party claims handler regulated by the Ministry of Justice in respect of claims management activities under authorisation number CRM 29271, registered in England and Wales under company number 7908970, and with its registered offices at 145-157 St. John Street, London EC1V 4PW.
‘You’, ‘your’ and ‘yours’ refer to the person(s) entering into this agreement.
‘Case’ refers to the service provided by us, including assessing the viability of, preparing and submitting your repayment request, and negotiating for financial recourse on your behalf.
‘Letter of Authority’ means the letter to be signed and returned by yourself in order to authorise Asset Protection Management Ltd to act as your representative in all dealings in respect to your case.
‘Repayment’ refers to (but is not limited to) any one or more of the following, or a combination thereof:
A payment either direct to your bank account or by cheque.
A reduction of your loan balance.
A reduction of your arrears.
3. Letter of Authority
By signing and returning the Letter of Authority you are:
• confirming your agreement to these Terms of Engagement
• agreeing to provide us with all information we require as promptly as possible (starting with the Letter of Authority and PPI Repayment Application Form enclosed), making sure that all information provided is truthful and accurate
• agreeing to provide us with clear instructions as to your wishes throughout the duration of this agreement
• agreeing to work exclusively with us and not to enter into any communication with any third party regarding the matter
• agreeing for any repayment to be sent directly to us and for us to retain our fees before paying the balance to you. Should any payment be made to you directly or credited to an outstanding loan, bank account or credit card, you must advise us immediately and we will invoice you for our fees, payable within 7 days. Should the invoice remain unpaid for longer than 28 days, a late payment fee of £15 will be charged to cover our costs. Should the invoice remain unpaid for 40 days, we will be entitled to commence debt collection proceedings and our fees will be further increased to cover any reasonable cost incurred by our agents in collecting the outstanding debt
• agreeing that should you decide to refuse any repayment offered that we consider reasonable and recommend you accept, our fees will still be payable
• informing us if you have entered into an Individual Voluntary Arrangement (IVA) or any kind of Debt Management Plan.
4. Our fees
In the event of a repayment being secured, our charge will be 25% of the total repayment received (plus VAT). Here are some examples of how our fees might apply:
a) Repayment of £1,000 paid in full in cash – our fees would be 25%, i.e. £250 plus VAT (a total of £300). You would receive £700 cash.
b) Repayment of £1,000 paid £500 in cash and £500 in reduction of your credit balance – our fees would be 25% of the total settlement, i.e. £250 plus VAT (a total of £300). You would receive £200 cash and a £500 reduction in your outstanding debt.
c) Repayment of £1,000 paid entirely through reduction of credit balance (no cash received) – our fees would be 25% of the total settlement, i.e. £250 plus VAT (a total of £300). You would receive no cash but your outstanding debt would be reduced by £1,000. Our fees of £300 would need to be paid by you separately.
d) Repayment of £1,000 paid £200 in cash and £800 in reduction of your credit balance – our fees would be 25% of the total settlement, i.e. £250 plus VAT (a total of £300). You would receive no cash (we would retain the £200 and issue you with an invoice for a further £100), but your outstanding debt would be reduced by £800.
You will note that in examples b), c) and d), where a repayment is applied as a reduction to an existing credit balance, our fees are still payable for the total settlement obtained.
5. Your cancellation rights
You have 14 days (starting from the date you sign the Letter of Authority) in which to cancel the authority instructing us to act on your behalf.
If you wish to cancel the authority after the 14 days have expired (or you independently accept a repayment after this 14 day period) and we have already begun to pursue a repayment on your behalf, our fees will still be payable on any repayment offer made at that point. If no repayment offer or rejection has been received, we reserve the right to charge reasonable costs for the administration of your repayment request up to the point at which you have cancelled. These charges will be based on our hourly administration fee of £75.
6. Your information and confidentiality
In order to pursue your case, we will hold, control and process your personal information in accordance with the Data Protection Act 1998. By providing your information to us, you are explicitly authorising us to process this information for the purposes set out in this agreement. We may share this information with third parties if necessary whilst pursuing your case if we believe it is of benefit to your case.
You have a right under the Data Protection Act to request a copy of all personal data held by us about you. You will be charged £10 to access this information.
7. Governing Law
These terms shall be governed by, and construed in accordance with, English law. By signing the Letter of Authority you confirm your understanding of these Terms of Engagement and that you wish us to proceed with the case on your behalf.
8. Complaints and regulation
We will do our utmost to provide a level of service that will encourage you to recommend us to your friends and family, but should you wish to complain about any aspect of our service, you can do so by writing to us at the address at the foot of this page. Our full complaints procedure is explained at www.ppifacts.com, or alternatively we can provide a copy by post.